Support & Training
Support and training for smooth petrol pump operations.
From day one installation to daily operational queries — our team is here at every step.
Support Services
Full support from setup to daily operations
Software Setup & Installation
Full software installation, local database setup, station configuration, and initial testing.
- Software installation
- Database configuration
- Station and nozzle setup
- Fuel product configuration
- User account creation
- Initial data entry support
Staff Training
On-site or remote training for cashiers, shift supervisors, and accountants on all station workflows.
- POS fuel sale training
- Shift opening and closing
- Nozzle board operation
- Expense entry
- Report generation
- Basic troubleshooting
Owner App Training
Dedicated session for pump owners on monitoring, approvals, and reporting via the mobile app.
- Dashboard navigation
- Shift approval workflow
- Tank stock monitoring
- Salary review
- Reports export
- Access control setup
Reports Training
Guidance on generating, reviewing, and exporting every available report format correctly.
- Daily sales reports
- Monthly summaries
- Nozzle-wise reports
- Shift closing reports
- PDF / Excel / CSV export
- Accountant report workflow
Hardware Coordination
Site assessment, RXTX planning, and installation coordination for hardware integration.
- Site hardware survey
- Dispenser protocol check
- RXTX converter setup
- Nozzle channel mapping
- Tank probe coordination
- Integration testing
License & Subscription Support
License activation, renewal assistance, and subscription management support.
- License activation
- Renewal reminders
- Subscription changes
- License transfer
- Suspension handling
- Plan upgrade support
Support Workflow
How support works
Contact Us
Reach out via phone, WhatsApp, or email
Issue Assessment
Our team reviews and classifies the request
Resolution
Remote guidance or on-site visit as required
Confirmation
Issue resolved and logged in ticket system
Phone / WhatsApp
+92 300 0000000
sales@fuelstationpro.com
Business Hours
Mon–Sat, 10:00 AM–7:00 PM
Support Workflow
How support works for your station
Every support request follows a clear workflow from submission to resolution.
Submit Ticket
Station owner submits a support ticket via owner app or direct contact.
Acknowledged
Our support team acknowledges and classifies the ticket by type and priority.
Assigned
Ticket is assigned to the relevant team — software, hardware, or training.
Resolution
Support team works with the station to diagnose and resolve the issue.
Closed
Ticket closed with resolution note logged. Station confirms resolution.